Privacy Policy

Last updated: February 25, 2026

This Privacy Policy describes how SmrtCty ("we," "our," or "us") collects, uses, shares, and protects your personal information when you use our mobile application and services.

By using SmrtCty, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information to provide, personalize, and improve our services.

A. Information You Provide Directly:

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    Account Information: Name, email address, phone number, profile photo, and password when you create an account.
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    User Content: Preferences, reviews, forum posts, event itineraries, and any other information you submit to the app.
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    Payment Information: When you make transactions, our licensed payment partner ("Bullseye") collects your card details. We do not store full credit card numbers on our servers.
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    SOS & Emergency Data: Your designated emergency contacts and any information you provide for the SOS feature.
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    Communications: Records of your correspondence with us, including support requests.

B. Information Collected Automatically:

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    Usage Data: How you interact with the app (features used, time spent, clicks, etc.).
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    Device Information: IP address, device type, operating system, unique device identifiers, and mobile network information.
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    Location Data (Precise & Approximate): This is critical for our service. We collect your location to:
    • • Provide city-specific services and content.
    • • Enable features like navigation, finding nearby restaurants, hospitals, and transportation.
    • • Send you relevant safety alerts and weather advisories.

    You can control location sharing through your device permissions.

C. Information from Third Parties:

We may receive information from partners like tourism boards, transportation services, or social media platforms (if you link your account), in accordance with their policies and laws.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and personalize the SmrtCty service for your current city.

To process your transactions and bookings.

To enable critical safety features like the SOS button and emergency services.

To send you administrative alerts, security messages, and city-specific notifications (e.g., safety alerts, event updates).

To display targeted advertisements for local businesses and services.

To diagnose technical problems and analyze trends to improve our app.

To comply with legal obligations.

3. How We Share Your Information

✅ We do not sell your personal data.

We may share your information in the following limited circumstances:

  • 🤝
    With Your Consent: For example, when you book a service, your necessary details are shared with the provider (e.g., restaurant, tour guide).
  • 🚨
    For Emergency Services: When you use the SOS feature, your location and emergency information are shared with emergency responders and your designated contacts.
  • 🔧
    With Service Providers: We use trusted third-party vendors for services like cloud hosting, data analysis, payment processing, and customer support. These partners are bound by strict data protection agreements.
  • ⚖️
    For Legal Reasons: To comply with a law, regulation, legal process, or governmental request; to protect the rights and safety of ourselves and others.

4. Data Security

We implement robust security measures, including encryption, secure servers, and access controls, to protect your data from unauthorized access, alteration, or destruction. However, no method of electronic transmission or storage is 100% secure.

5. Your Rights & Choices

You have control over your personal information:

Access and Update: You can review and edit your account information in the app's [Settings] section.

Location Permissions: You can enable or disable location sharing at any time through your device settings. (Note: disabling may break core app functionality).

Marketing Communications: You can opt-out of promotional emails via the "unsubscribe" link.

Account Deletion: You can request to permanently delete your account and data from the [Delete Account] screen in the app's settings.

6. International Data Transfers

SmrtCty operates in multiple cities and countries. Your information may be transferred to and processed in countries other than your own. We ensure these transfers comply with applicable data protection laws.

7. Children's Privacy

SmrtCty is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

8. Changes to This Policy

We may update this policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at: